Case Study

Transforming Healthcare Communication with Intuitive AI​

GenAI: Revolutionising human-computer interaction through immersive conversations
1-Aug-09-2024-07-24-57-2734-AM
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Reduction in manual intervention

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increase in patient engagement and satisfaction​

%

improvement in operational efficiency

Background

The healthcare industry is increasingly adopting intuitive AI technologies to enhance patient care and operational efficiency. By 2030, AI is expected in 70% of hospitals, enhancing diagnostic accuracy and treatment personalisation by up to 50%, and improving task efficiency by 60%.​

The client aimed to develop an Intuitive AI system to enhance patient-operator communication by recognising emotions, detecting auditory cues, and interpreting gestures, thus providing immersive and seamless conversations, reducing human intervention.​

This advancement in digital health anticipates a reduction in manual intervention and an improvement in patient engagement, representing a significant leap forward.​

Challenge

The client faced challenges in creating an intuitive AI solution for healthcare communication, including ineffective patient-operator interactions, the need for real-time updates, and accurate emotion, auditory and gesture recognition. Integrating diverse GenAI capabilities into a unified system was technically complex, and ensuring scalability and flexibility was essential for future upgrades and adapting to evolving technology and growing demands.

Solution

​Tata Elxsi has pioneered an advanced GenAI-enabled platform,revolutionising human-computer interaction. With its advanced GenAI, the platform can enhance intuitiveness of computing.​

The platform's customer engagement modules enhance user experience by personalising interactions using demographic insights. With the capability to recognise emotions, facilitation of voice interactions powered by Intuitive AI, biometric identification, and gesture recognition, it redefines user interface standards. Furthermore, the system is designed for hybrid deployment, supporting both cloud and edge environments.​

3-Aug-09-2024-07-26-27-3745-AM
4-Aug-09-2024-07-26-32-0704-AM
2-Aug-09-2024-07-24-45-7536-AM

Impact

The implementation of Tata Elxsi's GenAI-based interaction system delivered significant benefits to the client. By leveraging an intuitive AI platform, communication between patients and operators became seamless, requiring minimal human intervention. The system provided immediate and accurate data analysis on patient status, greatly enhancing operational efficiency. Its modular design allowed for easy scalability and future upgrades, while hybrid deployment and third-party integration optimised operational costs. The solution achieved a 50% reduction in manual intervention, a 40% increase in patient engagement and satisfaction, and a 30% improvement in operational efficiency, efficiently managing large-scale deployments and ensuring smooth software upgrades.

Services rendered

Tata Elxsi

  • GenAI System Development and Integration for Emotion, Auditory and Gesture Recognition​
  • Biometric Recognition System Implementation​
  • Real-time Data Analytics and Reporting​
  • Hybrid Cloud and Edge Deployment​
  • System Scalability and Upgradability​
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